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Ok I bought some cichlids from an online seller and a lot of stuff went bad. So posted my review of the store on a website that they're a sponsor of. I didn't give them a great review but It simply said what all went wrong. I did say some good things about them. But today I get an sarcastic email from one of the owners about me giving them a bad review. DO you think that is right for a online seller to email a person about a bad review.

"They are alright but my experience was bad. First they didn't have any red fin boreylis and they didn't tell me till it was shipped. Then they didn't ship a 22$ catfish and a VC-10. Two blue doplphins died already and all the fish had ich. There great for customer service but when it came to sending and receiving the fish it all went to #%$&. I did get refunds for the fish not shipping."

Here was my review on Cichlid-Forum.com

Maybe it's just me.

i don't think they should send you a note about it, but there is no law that says they can't.

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"That's the trouble with political jokes in this country... they get elected!" -- Dave Lippman

It happens a lot, sellers get very very angry about bad reviews, but really, if they had picked up their act, it wouldn't have happenned.

It seems like you had good reason to give negative or ho-hum review, so don't worry about it, but i'd not buy from them again, simply because of 'chef's revenge'.


EDIT: and any person in business knows that if a customer has a good experience, they might mention it to a few friends, but if they have a bad one, they will shout it from the rooftops, tell everyone who will listen and basically kick up a stink.

If the best they could manage was a sarcastic email, they aren't trying very hard IMO.




Last edited by Callatya at 13-Mar-2005 23:26

For animals, the entire universe has been neatly divided into things to (a) mate with, (b) eat, (c) run away from, and (d) rocks. - Terry Pratchett

If that was me, I'd have photographed all the bad stock they shipped, then posted the photos and the scanned invoices on the web with a big banner saying "DON'T BUY FROM THESE *********".

Then I'd have sent a reply to any sarcastic EMmails pointing them at the website, telling them that I'd sent the URL to correspondents on three different continents and told said correspondents to pass the word on. Ending with the words "Go on, sue me if you dare, and I'll have fun making you look even shabbier in court".

Needless to say, my lawyers are permanently on danger money


Panda Catfish fan and keeper/breeder since Christmas 2002

To add something I ordered 25 fish I currently have 15 in the tank.

As long as you gave this company the opportunity to rectify the problems you experienced before posting a bad review, I don't feel that you did anything wrong.. Considering the general health of the stock you received, you could have said a LOT worse..

However, any company that resorts to sending sarcastic or antagonistic emails to it's customers who are unsatisfied should definately be avoided, IMO..

They are going to send a refund

the benifit of the internet is amazing; u can tell them off in a private email in 12 different langauges